1. About These Terms

These Terms & Conditions apply to your access to and use of the Xandraco website, including purchases made through our online store.

By browsing the website, creating an account, placing an order or using our services, you acknowledge that you have read and agreed to these Terms & Conditions.

These terms should be read together with our Privacy Policy, Shipping Policy and Refund and Returns Policy.

2. Our Online Store

Xandraco is a Malaysia-based online store offering selected products across categories including natural crystals, decorative and religious figurines, nail and beauty products, antler-care tools, personal-care items and lifestyle products.

Products, collections, prices and availability may change from time to time.

3. Product Information

We aim to provide product photographs, descriptions, prices, measurements and other information as accurately as reasonably possible.

However, actual product colours may appear slightly different depending on lighting, photography, screen brightness, monitor settings and the characteristics of the individual product.

Product packaging may also change from time to time without materially changing the product itself.

4. Natural Crystals & Natural Materials

Natural crystals, stones and other natural materials are inherently unique.

Natural characteristics may include variations in:

• Colour and shade
• Transparency
• Mineral inclusions
• Internal lines or patterns
• Texture
• Shape and size
• Surface characteristics
• Natural pits, marks or formations

These natural characteristics do not automatically indicate that a product is defective.

5. Handmade & Hand-Finished Products

Some Xandraco products may be handmade, hand-painted, hand-finished or individually assembled.

Small differences in colour, positioning, finishing, texture, shape or detail may occur between individual pieces.

Reasonable variations associated with handmade production are not necessarily considered defects.

6. Prices

Unless otherwise stated, prices displayed on our website are in Malaysian Ringgit (RM).

Prices may change without prior notice. However, a price change will generally not affect an order that has already been successfully placed and accepted, except where there is an obvious pricing or technical error.

Delivery fees, discounts or other applicable charges will normally be displayed during checkout before payment is completed.

7. Pricing Errors

Although we take reasonable care when publishing prices, occasional technical, typographical or administrative errors may occur.

If a product is displayed at an obviously incorrect price, Xandraco reserves the right to review the order and contact the customer before fulfilment.

Where appropriate, the customer may be given the option to proceed at the correct price or cancel the affected item or order.

8. Product Availability & Stock

Products are subject to availability.

Our website may display current stock information, but inventory can change quickly, particularly for one-of-a-kind natural crystals or products with limited quantities.

Adding a product to your shopping cart does not necessarily reserve the item.

Stock is generally secured once an order has been successfully processed according to our checkout and payment procedures.

9. Placing an Order

Before submitting an order, customers are responsible for checking:

• The products selected
• Quantity
• Size or variation where applicable
• Billing information
• Delivery address
• Telephone number
• Email address
• Applicable discount or coupon
• Shipping method
• Final order total

Please ensure all information is accurate before completing checkout.

10. Order Confirmation

After an order is submitted, the website may generate an order confirmation or order number.

Receipt of an automated confirmation does not necessarily mean that every aspect of the order has completed final verification.

Orders may still be subject to payment confirmation, stock verification, fraud-prevention checks or other reasonable processing requirements.

11. Payment

Customers must complete payment using one of the payment methods available at checkout.

Depending on the method selected, payment may be processed through banks, payment gateways or other third-party payment service providers.

An order may remain pending until payment has been successfully confirmed.

12. Bank Transfer

Where bank transfer is available, customers must transfer the correct order amount to the bank account specified by Xandraco.

Customers should use the official bank information displayed during checkout or provided through an official Xandraco communication channel.

Payment proof may be requested for verification.

13. Payment Verification

Orders paid by manual bank transfer or other methods requiring manual verification may not be processed until payment has been confirmed.

A screenshot or payment receipt alone may not constitute final proof of cleared funds where additional verification is reasonably required.

14. Coupons & Promotional Codes

From time to time, Xandraco may offer coupon codes, promotional discounts or special offers.

Promotions may be subject to conditions including:

• Minimum purchase amount
• Maximum discount amount
• Selected products or categories
• Limited redemption quantity
• One redemption per customer
• Specific promotional periods
• New-customer eligibility
• Other conditions stated with the promotion

Unless otherwise stated, promotions cannot necessarily be combined.

15. Limited Promotions

Certain promotional offers may be available only to a limited number of customers.

Where an offer states that it is limited to the first specified number of eligible customers, the promotion will be subject to successful redemption and the applicable promotion conditions.

A promotion may become unavailable once its redemption limit has been reached.

16. Shipping & Delivery

Delivery is subject to our Shipping Policy.

Shipping charges may depend on destination, order value, parcel weight, product type, courier service or promotional eligibility.

Any estimated delivery period is an estimate rather than a guaranteed arrival date unless expressly stated otherwise.

Courier delays caused by weather, public holidays, high parcel volume, transportation disruptions or other circumstances outside our reasonable control may affect delivery times.

17. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that the recipient name, telephone number, postcode, state and other relevant address details are correct.

Additional shipping charges may apply where a parcel is returned or must be resent because incorrect or incomplete delivery information was provided by the customer.

18. Delivery Delays

Once a parcel has been handed to a courier, delivery is also subject to the courier's network and operational conditions.

Xandraco will provide reasonable assistance where a delivery issue occurs, but courier delays do not automatically constitute a product defect or order failure.

19. Receiving Your Parcel

Customers should inspect their parcel and products promptly after delivery.

If the parcel appears damaged, crushed, opened or otherwise abnormal, we recommend taking photographs or video before opening it.

Please retain the external packaging, courier label and internal protective packaging if you need to report a delivery-related problem.

20. Returns, Refunds & Exchanges

Returns, refunds, replacements and exchanges are governed by our Refund and Returns Policy.

Customers should contact Xandraco before returning any product.

Eligibility may depend on the reason for return, product type, product condition and supporting information provided.

21. Hygiene-Sensitive Products

Certain beauty, nail, personal-care and hygiene-related products may have return restrictions after opening, wearing, testing or use.

This is necessary for hygiene and customer safety.

This does not prevent customers from contacting us where a product was received damaged, defective or incorrect.

22. Cancellation

If you wish to cancel an order, please contact Xandraco as soon as possible.

We will try to assist if the order has not yet been packed or dispatched.

Once an order has entered fulfilment or has been handed to the courier, cancellation may no longer be possible.

23. Customer Accounts

Customers may be able to create an account to manage orders, addresses and other account information.

You are responsible for maintaining the confidentiality of your login information.

Please notify us if you believe your account has been accessed without authorisation.

24. Website Availability

We aim to keep the Xandraco website available and functioning properly, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, hosting issues, software updates, payment gateway interruptions, security work or technical problems.

25. Third-Party Services

Our website may use or connect with third-party services such as payment gateways, courier providers, analytics services, social login providers or communication platforms.

Those third-party services may operate according to their own terms and privacy policies.

26. Website Content

Unless otherwise stated, website content including Xandraco branding, graphics, photographs, product descriptions, written material and design elements is owned by Xandraco or used with appropriate permission.

Content may not be reproduced, republished or commercially used without permission where applicable.

27. Acceptable Use

Customers and visitors must not misuse the website.

Prohibited activities may include:

• Attempting unauthorised access to the website or customer accounts
• Interfering with website security
• Submitting fraudulent orders
• Misusing promotional codes
• Attempting fraudulent payments or refunds
• Using automated systems to disrupt website operations
• Introducing malicious software or harmful code

28. Fraud Prevention

Xandraco may review orders where there are reasonable indications of payment fraud, promotional abuse, unauthorised account use or other suspicious activity.

We may request additional verification before processing an affected order.

29. Limitation of Liability

To the extent permitted by applicable law, Xandraco will not be responsible for indirect or consequential loss arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit rights or remedies that cannot lawfully be excluded under applicable law.

30. Personal Information

Personal information collected through our website is handled according to our Privacy Policy.

Information may be used for order fulfilment, delivery, payment processing, customer service, security and other legitimate operational purposes described in that policy.

31. Changes to These Terms

Xandraco may update these Terms & Conditions from time to time to reflect changes to our products, website, payment methods, delivery arrangements, policies or applicable requirements.

The latest version will be published on this page.

32. Governing Law

These Terms & Conditions are governed by the applicable laws of Malaysia.

Nothing in these terms is intended to remove any mandatory consumer rights available under applicable Malaysian law.

33. Contact Xandraco

If you have questions about these Terms & Conditions, a product, payment, delivery or an existing order, please contact us.