Refund & Returns Policy

Xandra Co.

Last updated: 12 April 2026

Refund & Returns Policy

Thank you for shopping with Xandra Co. We are committed to providing a smooth and transparent shopping experience. Please review our policy below.

1. Returns Eligibility

We accept returns under the following conditions:

• Return requests must be made within 30 days from the date of delivery.
• Items must be unused, unworn, and in original condition.
• Items must be returned in their original packaging.
• Proof of purchase (order number or receipt) is required.

2. Product Nature

Some of our products are made from natural materials. Therefore:

• Natural variations in color, texture, inclusions, and patterns are normal.
• Each piece is unique and may differ slightly from product images.

These natural variations are not considered defects.

3. Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized items
• Clearance or sale items
• Items marked as “Final Sale”
• Gift cards

4. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 5 days of receiving your order.

Please provide:

• Your order number
• Clear photos of the item and packaging
• Description of the issue

Once verified, we will arrange a replacement or refund.

5. Refunds

• Refunds will be processed within 5 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method.
• Processing time may vary depending on your bank or payment provider.

6. Return Shipping

• Customers are responsible for return shipping costs.
• Return shipping costs are only covered by us if the item is defective or incorrect.
• We recommend using a trackable shipping method, as we are not responsible for lost return parcels.

7. Exchanges

• Exchanges are accepted for defective or damaged items only.
• Please contact us for assistance.

8. Order Cancellations

• Orders can be canceled within 12 hours of purchase if not yet processed or shipped.
• Once processed or shipped, orders cannot be canceled.

9. Contact Us

If you have any questions, please contact us:

Xandra Co.
WhatsApp: 016 – 2025 259
Website: www.xandraco.com