Select the product you would like to purchase, choose any required variation or quantity, and click Add to Cart. When you are ready, proceed to Checkout, enter your billing and delivery information, select your payment method and complete your order.

Account options may be available for customers who prefer to keep their order details and purchase history together. Available checkout options will be shown when you place your order.

No. Adding an item to your cart does not necessarily reserve the stock. This is especially important for products with only one piece available, including selected natural crystals.

Please contact us as soon as possible. If your order has not yet been packed or dispatched, we will try to assist. Once fulfilment or shipping has started, changes may no longer be possible.

Available payment methods will be displayed during checkout. Depending on the current store configuration, these may include online payment methods and bank transfer.

Yes, where bank transfer is available at checkout. Please transfer the exact order amount and follow the payment instructions provided with your order.

Orders using payment methods that require verification may remain pending until payment has been confirmed. Processing times may also vary depending on the payment provider or banking system.

Enter the eligible coupon code in the coupon field on the Cart or Checkout page. If the order meets the promotion requirements, the applicable discount should be reflected in your order total.

A coupon may have a minimum purchase requirement, expiry date, usage limit, product restriction or customer eligibility requirement. Some promotions are also limited to a specific number of redemptions.

Unless specifically stated otherwise, promotional codes and discounts may not be combined with another promotion.

Natural crystals are unique. Colour, transparency, mineral inclusions, internal lines, texture, shape and other natural characteristics can vary. For individually photographed one-piece items, the product photographs are intended to represent that particular item as closely as reasonably possible.

Not necessarily. Natural mineral inclusions, internal patterns, colour variations, natural pits and other characteristics can be part of the crystal's natural formation and are generally not considered manufacturing defects.

Lighting, photography and different phone or computer screen settings may affect how colours appear. Natural stones can also look different under daylight and indoor lighting.

Xandraco primarily serves customers throughout Malaysia. Available delivery methods and charges will depend on your destination and order.

Shipping charges may depend on your order value, destination, parcel size or weight and any current free-shipping promotion. The applicable shipping charge will normally be shown during checkout.

Delivery time depends on order processing, destination and courier operations. Public holidays, peak periods, weather and courier delays may occasionally result in longer delivery times.

Contact us immediately. If your parcel has not been dispatched, we will try to assist. Once the parcel has entered the courier network, changing the delivery address may not be possible and additional delivery charges may apply.

Contact Xandraco promptly and keep the original packaging. Please provide your order information together with clear photographs or video of the parcel, courier label, packaging and damaged product where applicable.

Please contact us with your order number and photographs of the product received. Once verified, we will advise you on the appropriate next step.

For hygiene reasons, certain beauty, nail and personal-care products may not be eligible for return after they have been opened, worn, tested or used. Damaged, defective or incorrect items can still be reported to us for review.

Please refer to Xandraco's Refund and Returns Policy for the full conditions relating to returns, refunds, replacements and exchanges.